Ethics & Complaints Policy

Access to client information & complaints

At any stage you are entitled to access your personal information kept on file, subject to exceptions in the relevant legislation. You may request access to and seek correction of your personal information.

Complaints about management of your personal information or grievance with your counsellor are encouraged to be directed first to your counsellor who will make all attempts to rectify any concerns.

Further complaints can be made through the ACA at https://theaca.net.au/complaints/, or to the Health Care Complaints Commission on (02) 9219 7444 or 1800 043 159 - Toll Free (NSW Only).

ACA Code of Ethics & Practice

This Code explains counsellor responsibilities and your rights as a client. It can be found at the following link: https://theaca.net.au/wp-content/uploads/2024/05/ACA-Code-of-Ethics-and-Practice-v16.pdf